Shipping, Returns & Refund Policy

NXT Stage LLC (“NXT Stage”, “we”, “our”) provides factory-direct custom trade show displays, event swag, and turnkey modular booth rentals across the United States and Canada. Below are our published production, shipping, return, and refund terms for all orders placed on nxtstage.biz.

1. Production Turnaround & Order Processing (Handling Time)

Standard handling and production time for unprinted display frames and stocked hardware is 1–2 business days. Custom dye-sublimated SEG fabric graphics, tension fabric pillowcases, retractable banners, table covers, and custom-printed event tents are produced within 2–4 business days after digital artwork proof approval. Custom embroidered or screen-printed staff apparel and promotional swag packs require 5–7 business days following proof sign-off.

2. Nationwide Shipping & Transit Times

We ship nationwide across the United States via UPS, FedEx, and dedicated LTL show freight carriers from our California production and staging facilities:

• Custom Displays, Signage & Event Swag: Standard ground transit is 1–4 business days to West Coast destinations (Las Vegas, Anaheim, Los Angeles, San Diego, San Francisco) and 3–5 business days to Central and East Coast destinations (Chicago, Orlando, New York, Austin, Dallas, Atlanta). Flat-rate and expedited air shipping options are calculated at checkout or on your itemized invoice.
• Turnkey Booth Rentals: Pre-staged rental structures ship directly to your convention center advance warehouse or direct-to-show marshaling yard according to your show's targeted move-in schedule.

3. 14-Day Return & Refund Policy (Purchased Displays & Hardware)

• Unprinted Hardware Frames, Cases & Accessories: Unused, unprinted hardware frames, LED stem lights, and transport cases in original packaging may be returned within 14 calendar days of delivery for a full refund to the original payment method.
• Defective, Damaged, or Misprinted Custom Items (100% Free Replacement or Refund): Every custom-printed graphic and branded swag order is inspected against your approved digital proof prior to dispatch. If any item arrives damaged in transit, has a manufacturing defect, or deviates from your approved proof, notify us within 14 calendar days of delivery with photos at hello@nxtstage.biz. We will rush-produce and ship a replacement at $0 cost to you (including free return shipping) or issue a 100% full refund.
• Custom-Printed Graphics & Personalized Swag: Because custom-printed fabric graphics and branded apparel are manufactured to your artwork specifications, non-defective custom prints cannot be returned for buyer's remorse once production has started after proof approval.

4. Turnkey Booth Rental Cancellations & Rescheduling

Turnkey booth rental reservations cancelled more than 30 days prior to the scheduled advance warehouse shipping date receive a 100% refund of the hardware rental reservation (less any custom graphics already printed). If your trade show dates change, 100% of your rental credit may be applied toward any future North American convention within 12 months.

5. How to Initiate a Return or Support Request

To request a return authorization (RMA), replacement, or refund status update, contact our Exhibitor Support Desk:

• Email: hello@nxtstage.biz
• Return & Production Facility Address: NXT Stage LLC, 24887 National Trails Hwy, Oro Grande, CA 92368, United States
• Online Quote & Support Desk: nxtstage.biz/quote
• Refund Processing Time: Approved refunds are processed within 3–5 business days back to your original payment method.